Minimum Period Terms and ending your Agreement - applies to all members
Cancellation policy
Monthly or quarterly instalments Terms
Important please read if you have chosen to pay for your subscription via our instalment plan as these are the terms you are agreeing to. Your payments will be due monthly on the same date as you signed up. All payments are inclusive of VAT.
Your Pay Monthly Membership Agreement has a minimum term called a Minimum Period, which could be as short as 30 days. After the Minimum Period, you can end the Agreement by giving us 30 days' Notice (unless any other statutory or regulatory rules apply - note - (IPHM do not accept a refund request after this period) Please note the onus is on the member to inform us of any necessary changes such as new email address or contact details, IPHM accepts no responsibility for emails not being received.
If monthly payments are not made on time then IPHM has the right to request the full balance outstanding. It is important to make your payments on the date stated once agreed and if you have any difficulty then you should contact us immediately.
Unless specified otherwise, if you want to end the Agreement during the Minimum Period or we end this Agreement as a result of your material breach, then you will have to pay an Early Termination Charge which amounts to no more than your Monthly Subscription Charges multiplied by the number of months left in your Minimum Period
Examples of Early Termination Charges
Example 1: You have applied for a 12-month therapist membership via instalments costing £8 a month and decide to stop trading after six months. This means you’ll pay an Early Termination Charge for the last six months of your contract. which gives an Early Termination Charge of £48.00.
Example 2: You have applied for a 12-month standard training provider membership via instalments costing £17.50 a month and decide to stop training after six months. This means you’ll pay an Early Termination Charge for the last six months of your contract. which gives an Early Termination Charge of £105.00.
We may end the Agreement if you don't pay any Charges that are due or if you’re bankrupt. We can also end the Agreement if we reasonably believe the Service is being used: fraudulently, illegally, in a way that harms our reputation, or to cause annoyance (amongst other things).
This is a rolling contract and renewal will continue unless cancelled.
Report or Raise a Concern
Our Complaints Policy: IPHM are determined in delivering a high-quality service to all our clients. Please only bring a complaint to IPHM if you have already contacted the member concerned but have not been able get your issue addressed.
Matters that IPHM can Address and are able to assist with:
- Courses or providers who are misleading the public by claiming they are IPHM accredited when they are not.
- Misuse of our IPHM logos
- Members issuing qualifications using our logo for non-accredited or IPHM recognised courses.
- Members offering services they are not qualified to do
Timeframe for Complaints Please note the following regarding the timeframe for bringing a complaint to our complaints Advisory Board can take up to 8 week.
The IPHM reserves the right to suspend or withdraw accreditation depending on the nature and severity of the complaint, as well as the number of repeated complaints lodged against a member. No refund will be issued if the complaint is upheld.
How to make a complaint - IPHM will only address complaints made via our official complaints form,please use the link below. Please not do not submit a complaint via email or telephone unless you have already completed this form.
Please complete here
PUBLIC IPHM DISCLAIMER NOTICE
The International Practitioners of Holistic Medicine (IPHM) would like to inform all members of the public that we hold no responsibility for any issues arising from training, therapy, or certification received from a provider who fails to comply with our terms and conditions or code of ethics, or who does not renew their membership with us. We advise all potential customers to conduct their own research and due diligence before enroling in any program or receiving services from any provider. IPHM is not liable for any damages or losses arising from such actions.